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Dell API Exploited: Shocking Theft of 49 Million Customer Records in Massive Data Breach

Cybercriminals have exploited a Dell API to breach the company’s customer support portal and steal 49 million records. Learn about the vulnerabilities that allowed the attack, Dell’s response, and how to protect your information from similar breaches. Stay vigilant with the latest security news from BleepingComputer.com.

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Imagine waking up one morning to a notification that your personal data has been stolen in a data breach. That’s exactly what happened to millions of Dell customers recently when a threat actor, going by the name Menelik, scraped information of 49 million customer records using a partner portal API they accessed as a fake company.

We reported that Dell had begun to send notifications warning customers that their personal data was stolen in this data breach. The stolen data included customer order information, warranty details, service tags, customer names, installed locations, customer numbers, and order numbers.

So, How Did This Happen?

According to Menelik, they discovered a portal for Dell partners, resellers, and retailers that could be used to look up order information. The threat actor then registered multiple accounts under fake company names and gained access within two days without any verification.

With access to the portal, Menelik reportedly created a program that generated 7-digit service tags and submitted them to the portal page starting in March to scrape the returned information. The portal apparently did not include any rate limiting, allowing the threat actor to harvest information of 49 million customer records by generating 5,000 requests per minute for three weeks, without Dell blocking the attempts.

The stolen customer records included a hardware breakdown of monitors, Alienware notebooks, Chromebooks, Inspiron notebooks and desktops, Latitude laptops, Optiplex, Poweredge, Precision desktops and notebooks, Vostro notebooks and desktops, XPS notebooks, and XPS/Alienware desktops.

Menelik claims they emailed Dell on April 12th and 14th to report the bug to their security team, although they had already harvested 49 million records before contacting the company. Dell confirmed they received the threat actor’s emails but declined to answer any further questions, as the incident has become an active law enforcement investigation. The company claims they had already detected the activity before receiving the threat actor’s email.

APIs: A Growing Weakness in Data Security

Easy-to-access APIs have become a massive weakness for companies in recent years, with threat actors abusing them to scrape sensitive data and sell them to other threat actors. In 2021, threat actors abused a Facebook API bug to link phone numbers to over 500 million accounts. This data was leaked almost for free on a hacking forum, only requiring an account and paying $2 to download it.

Later that year, in December, threat actors exploited a Twitter API bug to link millions of phone numbers and email addresses to Twitter accounts, which were then sold on hacking forums. More recently, a Trello API flaw was exploited last year to link an email address to 15 million accounts, which were again put up for sale on a hacking forum.

While all of these incidents involved scraping data, they were allowed due to the ease of access to APIs and the lack of proper rate limiting for the number of requests that can be made per second from the same host.

What Can You Do About It?

As cybersecurity experts, we want to help you stay protected and informed. Don’t wait for the next data breach to happen. Stay up-to-date on cybersecurity news, tips, and advice by following our IT Services page. Knowledge is power, and we’re here to keep you in the loop. And if you have any questions or concerns about your own cybersecurity, don’t hesitate to reach out to us. We’re always here to help.

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Malware

Massive Cyberattack at French Hospital: Health Data of 750,000 Patients Compromised

A cyberattack on a French hospital exposed the health data of 750,000 patients. The incident highlights the growing risk of cyber threats targeting healthcare organizations, with sensitive patient information being increasingly sought by hackers. Ensure your organization’s data is protected with robust cybersecurity measures and stay informed on the latest threats.

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People walk in front of a brightly lit modern building adorned with a red cross sign, signaling it as a French hospital. Amidst whispers of a recent cyberattack targeting health data,

A data breach at a French hospital has led to the exposure of 750,000 patients’ medical records. The culprit, a threat actor going by the name ‘nears’, claims to have attacked multiple healthcare facilities in France, potentially gaining access to over 1.5 million patient records.

This attacker claims to have breached MediBoard, an Electronic Patient Record (EPR) solution by Softway Medical Group. The group has confirmed that a MediBoard account was indeed compromised, but it was not due to a software vulnerability or misconfiguration. Instead, the breach occurred through stolen hospital credentials.

How did this happen?

Softway Medical Group explained that the exposed data was not directly managed by them but was hosted by the hospital. They emphasized that their software was not responsible for the breach. Instead, a privileged account within the hospital’s infrastructure was compromised.

This situation highlights the importance of ensuring that all staff members, especially those with privileged access to sensitive systems, follow strict security protocols to prevent unauthorized access.

What’s at stake?

The threat actor began selling what they claimed was access to the MediBoard platform for multiple French hospitals. This access allegedly allowed the buyer to view sensitive healthcare and billing information, patient records, and even the ability to schedule and modify appointments or medical records.

To prove their claim, the hacker put the records of 758,912 patients from an unnamed French hospital up for sale. These records contain sensitive information, including full names, dates of birth, contact information, and even health card history.

The data was offered for purchase to three users, and currently, no buyers have been declared on the sale listing. However, even if the data isn’t sold, there’s always a risk of it being leaked online for free, making it accessible to the broader cybercrime community.

The dangers of exposed data

The type of data exposed in this incident raises the risk of phishing, scamming, and social engineering for impacted individuals. As a result, it’s crucial for healthcare providers to prioritize cybersecurity and invest in proper security measures to protect their patients’ sensitive information.

For patients, it’s essential to be vigilant and aware of potential scams and phishing attempts. Be cautious with any communication that seems suspicious or requests sensitive information, and never hesitate to verify the authenticity of a message.

What can you do to protect yourself?

With cyber threats constantly evolving, it’s essential to stay informed about cybersecurity best practices. As an IT Services company, we’re dedicated to helping people like you understand the risks and take appropriate action to protect your personal information and online security.

Don’t leave your cybersecurity to chance. Keep coming back to learn more about the latest threats, best practices, and how to keep yourself and your loved ones safe online. Together, we can build a more secure digital world for everyone.

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Malware

Finastra Battles Massive Data Breach: Unraveling the SFTP Hack Impact on Fintech Titan

Fintech firm Finastra is probing a potential data breach following a hacking incident involving its SFTP server. The breach, which may have exposed sensitive user data, has prompted the company to bolster its security measures and notify affected customers.

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The Finastra logo, featuring a stylized ribbon design on a dark purple background, stands resilient even amid discussions of data breaches.

Did you know that even the largest and most successful financial software companies can fall victim to cyberattacks? Recently, Finastra, a company that serves over 8,000 institutions across 130 countries, experienced a cybersecurity incident that put their customers’ sensitive data at risk.

The Incident at Finastra

Finastra is a global financial software company that counts 45 of the world’s top 50 banks and credit unions among its clients. With over 12,000 employees and a revenue of $1.7 billion last year, it’s a major player in the finance sector. On November 7, 2024, a cyber attacker managed to access one of Finastra’s Secure File Transfer Platform (SFTP) systems using compromised credentials.

So far, the company’s investigation, supported by external cybersecurity experts, has not found evidence that the breach extended beyond the SFTP platform. But the attack has raised concerns about the security of the company’s software services, which include lending solutions, payment processing, cloud-enabled retail and banking platforms, and trading risk management tools.

How We Learned About the Breach

Brian Krebs first reported the security breach after seeing a data breach notification sent to an impacted person. The attack appears to be linked to a post on a hacking forum, where a threat actor named “abyss0” claimed to be selling 400GB of data stolen from Finastra.

When we asked Finastra about the forum post, they wouldn’t confirm or deny if the data belonged to them. However, they did acknowledge a limited-scope security breach and are currently evaluating its impact. They also stressed that the compromised SFTP platform was not used by all their customers and was not their default file exchange platform.

What’s Next for Finastra and Its Customers?

The exact impact and scope of the breach are still under investigation. It may take some time to determine who has been affected, but Finastra has assured that those who are deemed impacted will be contacted directly. As a result, public disclosures from the company are not expected.

Interestingly, the threat actor who published the data samples earlier this month has since deleted the post. It’s unclear whether the data was sold to a buyer or if “abyss0” became concerned about the sudden publicity.

A History of Cybersecurity Incidents

This isn’t the first time Finastra has experienced a cybersecurity incident. In March 2020, the company was hit by ransomware actors and forced to take parts of its IT infrastructure offline, causing service disruptions. At the time, reports highlighted Finastra’s lackluster vulnerability management strategy, as they were using older versions of Pulse Secure VPN and Citrix servers.

What Can We Learn From This?

The Finastra breach is a stark reminder that no organization is immune to cyber threats. As technology continues to evolve, so do the tactics and techniques used by cybercriminals. It’s crucial for companies, large and small, to prioritize cybersecurity and invest in the latest security measures to protect their customers’ data.

And for you, as a reader and potential customer, it’s important to stay informed about the latest cybersecurity news and best practices. That’s where we come in. We’re committed to providing you with the most up-to-date information on cybersecurity, so you can stay one step ahead of the bad guys. So why not reach out to us and keep coming back to learn more about how you can protect yourself and your business from cyber threats?

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Malware

Ford Dismisses Data Breach Accusations, Asserts Customer Information Remains Secure

Ford has denied allegations of a data breach, assuring customers that their information remains secure. The automaker responded to claims made by a security researcher who discovered a vulnerability in their systems, stating that no sensitive data was accessed or exposed. Ford is working closely with the researcher to investigate and resolve the issue.

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The Ford logo stands proudly against a geometric, blue and purple-patterned background with triangular shapes, embodying an attention to detail akin to safeguarding customer information.

As someone who cares about cybersecurity, I can’t help but feel concerned about the recent news that Ford is investigating allegations of a data breach. A threat actor going by the name ‘EnergyWeaponUser’ claimed on a hacking forum to have leaked 44,000 customer records. They also implicated another hacker, ‘IntelBroker,’ who supposedly took part in the breach back in November 2024.

What’s in the leaked data?

The leaked information includes Ford customer records containing personal details such as full names, physical locations, purchase details, dealer information, and record timestamps. While this data might not be extremely sensitive, it still contains personally identifiable information (PII) that could be used in phishing and social engineering attacks targeting the affected individuals.

What’s interesting is that the threat actors didn’t try to sell the dataset. Instead, they offered it to registered members of the hacker forum for eight credits, equivalent to just a little over $2.

Ford’s response and investigation

We reached out to Ford to validate the claims, and a spokesperson confirmed that they are actively investigating the allegations. They stated, “Ford is aware and is actively investigating the allegations that there has been a breach of Ford data. Our investigation is active and ongoing.”

Is there credibility to these allegations?

The involvement of IntelBroker in the breach lends some credibility to the threat actor’s allegations. This hacker has a track record of confirmed breaches, including recent ones at Cisco’s DevHub portal, Nokia (through a third party), Europol’s EPE web portal, and T-Mobile (via a vendor).

The data samples leaked by the threat actors include locations from around the world, with the United States being one of them.

How to protect yourself from potential risks

In light of this potential data exposure, it’s crucial to treat unsolicited communications with caution and reject requests for revealing more information under any pretense. Keep an eye out for any suspicious emails, messages, or phone calls that might use this leaked information to manipulate or deceive you.

An important update from Ford

After our initial report, Ford provided us with an additional statement based on new findings from their ongoing investigation. They said, “Ford’s investigation has determined that there was no breach of Ford’s systems or customer data. The matter involved a third-party supplier and a small batch of publicly available dealers’ business addresses. It is our understanding that the matter has now been resolved.” – A Ford spokesperson

Stay informed and stay safe

Keeping up to date with cybersecurity news and best practices is crucial in today’s digital world. Continue to check back with us for the latest information and advice on protecting yourself and your data. Remember, knowledge is power, and staying informed is the first step in defending against potential threats.

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