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Frontier Alerts 750,000 Customers of Data Breach Following Intense Extortion Threats

US internet service provider Frontier Communications has warned 750,000 customers of a potential data breach after extortion threats were received. The company is investigating the breach and has alerted the FBI, while customers are being offered free identity protection services.

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Imagine you’re a Frontier Communications customer, and you just found out that your personal information was exposed in a data breach. You’re one of 750,000 customers affected by an April cyberattack carried out by the RansomHub ransomware operation. How would you feel? Your privacy has been invaded, and you’re now at risk for identity theft and other potential harm.

For those of you who may not know, Frontier is a major U.S. communications provider that delivers gigabit Internet speeds over a fiber-optic network to millions of consumers and businesses across 25 states. In mid-April 2024, the company fell victim to a cyberattack, which allowed hackers to access customers’ personal information stored on its systems.

According to the data breach notification sent to impacted customers, the breach exposed the full names and Social Security Numbers (SSNs) of 751,895 customers. Fortunately, no customer financial information was compromised in this incident.

Since discovering the breach, Frontier has informed regulatory authorities and implemented additional measures to strengthen its network security. Investigations on the incident’s impact are currently underway. Impacted clients are also being offered one year of free credit monitoring and identity theft services through Kroll.

Many Frontier customers reported that their Internet connection went down during the attack, and support phone numbers played prerecorded messages instead of connecting to a human operator. This shows the far-reaching effects of a cyberattack on both individuals and businesses.

Who’s Behind the Attack?

RansomHub, an extortion group, claimed responsibility for the attack on Frontier earlier this week. They added Frontier Communications to their extortion portal on the dark web, threatening to leak 5GB of data allegedly stolen during the attack, containing the information of 2 million customers.

The group has given Frontier until June 14 to respond to their demands, or they will sell the data to the highest bidder. This leaves Frontier customers vulnerable to potential scams and identity theft.

RansomHub was recently exposed as a likely buyer of the Knight ransomware source code, but they rarely use encryption in their attacks, typically limiting the scope to data-theft-based extortion. In the case of Frontier Communications, there’s no mention of encryption or reports about service outages apart from those linked to the containment measures in mid-April.

What Can You Do to Protect Yourself?

If you are a Frontier customer, it is essential to take precautions to protect your personal information. Here are some steps you can take:

  • Treat unsolicited communications with caution and avoid sharing information with people you don’t know.
  • Reset your account passwords to prevent unauthorized access.
  • Monitor your bank statements for suspicious activity.

It’s crucial to stay vigilant and proactive in protecting your personal information from cyber criminals. While companies like Frontier are continually working to improve their cybersecurity measures, it’s ultimately up to each of us to take responsibility for our own safety in the digital world.

If you want to learn more about protecting yourself from cyberattacks and staying informed about the latest cybersecurity news, we encourage you to keep coming back to IT Services. We’re here to help you navigate the ever-changing landscape of cybersecurity and provide you with the tools and knowledge you need to stay safe online.

Up Next

Wake-Up Call: The RansomHub Data Breach Impacting Christie’s Clients

Why You Should Be Concerned About the RansomHub Data Breach



It’s a brisk morning, and just like that, you receive a notification email from a prestigious auction house, Christie’s. You’re a valued client, and they’re letting you know that your sensitive personal information has been compromised in a recent data breach. You’re not alone – countless other clients have received similar notifications. The culprit? A cybercriminal group called RansomHub. This is a wake-up call, my friend, and it’s time to talk about cybersecurity.



Inside the RansomHub Data Breach



Imagine a thief breaking into your home and holding your valuable possessions ransom. RansomHub operates similarly, but in the digital world. They infiltrate a company’s network, steal sensitive data, and demand a hefty ransom in exchange for not leaking the information. In Christie’s case, they couldn’t prevent the breach. Their clients’ data, including names, addresses, and financial information, is now at risk. The question isn’t whether or not you should be worried—it’s how worried you should be.



Why This Matters to You



It’s not just about Christie’s clients. The fact is, data breaches are becoming more and more common. In 2021 alone, there were over 1,200 reported data breaches, impacting over 300 million individuals in the U.S. It’s clear that no one is immune, and everyone needs to take cybersecurity more seriously. Even if you haven’t been directly affected by the RansomHub breach, it’s a stark reminder that your personal information could be at risk at any moment.



What You Can Do to Protect Yourself



Feel like you’re being followed in a dark alley? It’s time to take action. Here are some simple steps you can take to safeguard your sensitive data:




  1. Regularly update your passwords: Use different, complex passwords for each of your accounts and change them periodically.

  2. Enable multi-factor authentication: Add an extra layer of security by requiring a unique code or fingerprint to access your accounts.

  3. Monitor your accounts closely: Keep an eye out for any suspicious activity or unauthorized access to your accounts.

  4. Stay informed about the latest cybersecurity threats: Knowledge is power, so keep up-to-date with the latest news on data breaches and cybersecurity trends.



Together, We Can Combat Cybersecurity Threats



It’s time to step up and protect ourselves, our businesses, and our personal information from cybercriminals like RansomHub. By staying informed, taking proactive steps to safeguard our data, and encouraging others to do the same, we can make a difference in the fight against cybercrime.



Don’t let this wake-up call go unanswered. Contact us today to learn more about how you can protect yourself from data breaches and keep coming back for the latest cybersecurity updates.

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Malware

Shopify Debunks Hacking Claims, Exposes Stolen Data Connection to Third-Party App

Shopify has denied being hacked after suspicious emails were sent to customers, blaming a third-party app for the data breach. The firm’s investigation revealed that the app had accessed and stolen data from Shopify’s API, but the incident was not a security breach of the platform itself.

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Shopify, the popular e-commerce platform, has recently denied experiencing a data breach after a threat actor started selling customer data that they claimed to have stolen from Shopify’s network. But, don’t worry, it’s not as bad as it seems.

What Shopify had to say

According to Shopify, the company’s systems have not suffered a security incident. They told us, “The data loss reported was caused by a third-party app. The app developer intends to notify affected customers.

This statement comes after a threat actor, known as ‘888’, began selling data they claimed was stolen from Shopify back in 2024.

Selling alleged Shopify data on a hacking forum
Selling alleged Shopify data on a hacking forum
Source: IT Services

What’s in the data?

The threat actor shared data samples that include a person’s Shopify ID, first name, last name, email, mobile number, order count, total spent, email subscription, email subscription date, SMS subscription, and SMS subscription date. While this information is significant, it’s important to remember that Shopify itself wasn’t directly breached.

Unfortunately, Shopify did not provide any further information about the app from which this customer’s data was stolen.

A history of data leaks

The threat actor, 888, has been linked to previous data sales or leaks allegedly involving companies like Credit Suisse, Shell, Heineken, Accenture India, and Unicef.

It’s also worth noting that in 2020, Shopify disclosed that two “rogue members” of its support team accessed customer transactional records of about 200 merchants. While this is concerning, it’s essential to recognize the proactive steps the company has taken to address security issues.


Stay informed and protect your data

While this particular incident doesn’t seem to be a direct breach of Shopify’s systems, it’s still a reminder to stay vigilant when it comes to our data. Make sure to stay informed about potential threats and take the necessary steps to protect your personal information.

If you’re interested in learning more about cybersecurity and how to keep your data safe, don’t hesitate to contact us and keep coming back for more valuable information.

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Malware

Hackers Expose Supposed Taylor Swift Tickets, Intensify Ticketmaster Blackmail with Power Word

Hackers have leaked alleged Taylor Swift concert tickets and intensified their extortion efforts against Ticketmaster. The group, known as REvil, is demanding a $10 million ransom for the stolen data and threatening to reveal more.

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Imagine being a die-hard Taylor Swift fan, eagerly awaiting her next concert, and then finding out that your ticket information has been compromised. Well, that’s precisely what happened to a large number of fans recently when hackers leaked the barcode data of 166,000 Taylor Swift Eras Tour tickets. The hackers have warned that more events will be leaked if a $2 million extortion demand isn’t met.

Back in May, a notorious threat actor named ShinyHunters started selling data on 560 million Ticketmaster customers for $500,000. Ticketmaster later confirmed the data breach, stating it was from their account on Snowflake, a cloud-based data warehousing company they use to store databases, process data, and perform analytics.

By April, threat actors had begun downloading Snowflake databases of at least 165 organizations using credentials stolen by information-stealing malware. They then blackmailed these companies, demanding payment to prevent the data from being leaked or sold to other threat actors. Companies known to have had data stolen from their Snowflake accounts include Neiman Marcus, Los Angeles Unified School District, Advance Auto Parts, Pure Storage, and Satander.

When Concert Dreams Turn into Nightmares

Today, a threat actor known as Sp1d3rHunters has leaked what they claim is the ticket data for 166,000 Taylor Swift Eras Tour barcodes used to gain entry on various concert dates.

Sp1d3rHunters, previously named Sp1d3r, is the threat actor behind the sale of data stolen from Snowflake accounts, publicly extorting the various companies for payments. The extortion demand, shared by threat intel service HackManac, reads, “Pay us $2million USD or we leak all 680M of your users’ information and 30 million more event barcodes, including more Taylor Swift events, P!nk, Sting, Sporting events F1 Formula Racing, MLB, NFL, and thousands more events.”

The post claims the barcode data is for upcoming Taylor Swift concerts in Miami, New Orleans, and Indianapolis. It includes a small sample of the alleged barcode data, containing the value used to create a scannable barcode, seat information, the face value of tickets, and other information. The threat actor even shared details on how to turn this data into a scannable barcode.

While the barcode data wasn’t part of the initial leak of stolen Ticketmaster data samples released by the threat actors in May, some of the newly leaked data can be found in the older leaks, including the hashed credit card and sales order information for the tickets.

The group behind these attacks is ShinyHunters, which has been responsible for many data breaches over the years. These include leaking the data for 386 million user records from 18 companies in 2020, an AT&T breach impacting 70 million customers, and most recently, the leaking of 33 million phone numbers used with the Authy multi-factor authentication app.

Update: Ticketmaster has informed us that unique barcodes are updated every few seconds, so the stolen tickets cannot be used. “Ticketmaster’s SafeTix technology protects tickets by automatically refreshing a new and unique barcode every few seconds so it cannot be stolen or copied,” Ticketmaster told us. “This is just one of many fraud protections we implement to keep tickets safe and secure.” They also confirmed that they did not engage in any ransom negotiations with the threat actors, disputing ShinyHunter’s claims that they were offered $1 million to delete the data.

Protect Yourself and Stay Informed

This incident is just one example of how vulnerable our personal data can be in the digital age. To stay informed about cybersecurity threats and how to protect yourself, make sure to keep coming back to our IT Services page. Our team of experts is dedicated to helping you stay one step ahead of cybercriminals. Don’t let hackers ruin your concert experience or compromise your personal information. Stay informed and stay safe.

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Malware

Urgent: HealthEquity Data Breach Reveals Confidential Health Information

HealthEquity, a US health savings account provider, suffered a data breach exposing personal data of 23,000 users. The breach occurred when an employee fell for a phishing scam, allowing unauthorized access to an account containing protected health information. HealthEquity has since taken steps to improve security and offered assistance to affected customers.

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A Partner’s Compromised Account Leads to a Data Breach at HealthEquity

HealthEquity, a healthcare fintech firm, recently experienced a data breach when a partner’s account was compromised. The unauthorized access allowed hackers to steal protected health information from the company’s systems. We all know that data breaches can be a nightmare, especially when they involve sensitive information like our health records. So, let’s take a closer look at what happened and how HealthEquity is addressing the issue.

Anomalous Behavior Detected, Investigation Launched

HealthEquity first became aware of the situation when they noticed unusual behavior from a partner’s personal device. This prompted the company to launch an investigation into the incident. The investigation revealed that hackers had compromised the partner’s account and used it to gain unauthorized access to HealthEquity’s systems. The hackers then proceeded to extract sensitive health data.

As stated in their SEC filing, “The accessed information included some personally identifiable information, which in some cases is considered protected health information, pertaining to certain of our members.” The investigation also found that some of this information was later transferred off the partner’s systems.

What Does HealthEquity Do?

HealthEquity specializes in providing health savings account (HSA) services and other consumer-directed benefits solutions, such as flexible spending accounts (FSAs), health reimbursement arrangements (HRAs), and 401(k) retirement plans. They are one of the largest HSA custodians in the United States, managing millions of HSA, FSA, HRA, and other benefit accounts while working with numerous employers and health plans.

Impact and Response

The exact number of people affected by this security incident has not been disclosed. However, HealthEquity has begun notifying impacted individuals. To help mitigate the risk for those exposed, the company has also promised to offer complimentary credit monitoring and identity restoration services.

Fortunately, HealthEquity’s internal investigation has not found any evidence of malware being dropped on its systems, and there have been no technical interruptions. All business operations and services remain fully available. The company is currently evaluating the incident’s impact and the cost of its response efforts but has noted that it does not believe the incident will have a material effect on its business or financial results.

Stay Informed and Protected

Data breaches like this one at HealthEquity remind us of the importance of staying informed and taking proactive steps to protect our personal information. Here at IT Services, we are dedicated to helping you stay up to date on cybersecurity news and tips. Don’t hesitate to contact us with any questions or concerns you may have, and be sure to keep coming back to learn more about how to safeguard your digital life.

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