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Exposed Secrets: Unmasking Data Breaches, Stolen Credentials & Illicit Dark Web Bazaars

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Infostealer malware is a significant and often underestimated threat to corporate information security teams. These malicious programs infect computers, steal credentials saved in browsers, along with active session cookies and other data, and send it back to the attacker’s command and control infrastructure. In some cases, the malware even self-terminates after completing its mission.

In this article, we’ll discuss how cybercriminals use stolen credentials to gain unauthorized access to privileged IT infrastructure, leading to data breaches and ransomware attacks. But infostealers aren’t the only threat; leaked credentials from more traditional sources continue to pose substantial risks to organizations.

It’s no secret that people often reuse the same password across multiple applications, creating a perfect opportunity for hackers to brute force their way into software-as-a-service (SaaS) and on-premises applications.

At IT Services, we currently monitor over forty million stealer logs. This number is growing by millions every month, with an expected increase in 2024. Additionally, we monitor over 14 billion leaked credentials found in data dumps across the dark web.

This unique perspective allows us to see firsthand how threat actors acquire, distribute, and use leaked credentials.

Understanding Leaked Credentials

To better comprehend leaked credentials, we can categorize them into tiers based on the method of leakage and the risk they pose to organizations. This approach, pioneered by Jason Haddix, helps security professionals clearly communicate credential leak risks to managers and corporate executives.

Tier 1 Leaked Credentials

Tier 1 leaked credentials result from third-party application or service breaches. When these breaches occur, all users of the affected service have their passwords compromised and distributed in a data dump on the dark web. This is the most common type of leaked credential.

For example, imagine a fictional corporation called Scatterholt with user logins for hundreds of thousands of consumers. If attackers breach Scatterholt and access the identity and access management system, they could steal these credentials and leak them onto the dark web.

Scatterholt could force a password reset for all users, but it’s likely that many users have reused the same password across other services. This leak gives threat actors the opportunity to use brute force techniques to gain access to other applications that share the same password.

Defending Against Tier 1 Leaked Credentials

Organizations can employ several well-researched defenses to reduce risk. First and foremost: monitor a leaked credentials database for corporate employee emails. This single action can make a massive difference as threat actors deliberately target passwords associated with corporate email addresses to facilitate data breaches.

Secondly, require users to routinely reset passwords on a schedule, ensuring that if a specific password is breached, they will have already rotated other corporate credentials.

Finally, we recommend using a password manager with a policy requiring employees to randomize passwords for various applications and store them securely, reducing the risk of employees making only minor changes to passwords.

The Special Case of Combolists

Combolists are collections of credential pairs, organized by service or geographically, used by cybercriminals in combination with brute force tools to attempt to gain access to various services.

Screenshot of combolist
Screenshot of combolist
Source: IT Services

These credentials often come from previous known breaches, stealer logs, or are entirely fabricated. The exact source is never entirely clear, but the sheer volume of credentials available through combolists, combined with frequent password reuse, makes them a significant attack vector.

Tier 2 Leaked Credentials

Tier 2 leaked credentials pose a unique risk to companies. These credentials are harvested directly from users through infostealer malware that steals all passwords saved in the browser.

We consider tier 2 leaked credentials to be of significantly increased risk to both the company and the user for the following reasons:

  • A single stealer log will contain all of the credentials the user saved in their browser. This creates a perfect opportunity for threat actors to socially engineer the victim, the IT help desk, or even the company using the victim’s information.
  • These logs contain the plain text username, password, and host for the credentials, often for hundreds of different logins. Threat actors have an enormous advantage when they can see dozens of password variations that the user uses.
  • These logs often contain form-fill data with answers to secret questions, which can be effectively used to bypass websites with secret questions.

Screenshot of the information stealer logs can contain, including cookies, passwords, and other sensitive information
Screenshot of the information stealer logs can contain, including cookies, passwords, and other sensitive information
Source: IT Services

Tier 3 Leaked Credentials

This tier of leaks, also from stealer logs, poses an extreme risk to organizations. Fresh stealer logs often contain active session cookies, which threat actors can easily use for session hijacking attacks. In these attacks, they impersonate the victim and potentially bypass two-factor authentication (2FA) and multi-factor authentication (MFA) controls.

Discovering a fresh stealer log with corporate credentials should immediately prompt an incident investigation, as it’s highly likely that the passwords are working and that threat actors could directly access corporate resources.

Screenshot from Telegram of a malware store
Screenshot from Telegram of a malware store
Source: IT Services

Defending Against Tier 3 Leaked Credentials

Limit the time-to-live (TTL) for corporate applications to reduce the risk of session cookies remaining valid if distributed as a result of an infostealer infection.

Multi-Factor Authentication Isn’t a Silver Bullet

Not monitoring leaked credentials likely means that many of your employees use single-factor authentication, as their passwords may have been exposed. Many people believe that enabling 2FA is sufficient protection against stolen credentials, but the reality is that threat actors are aware of the obstacle 2FA presents and have developed techniques to overcome it.

Whether through social engineering of employees, using 2FA bots to capture one-time codes/passwords from victims, or even SIM-swapping, there are many ways to bypass MFA controls that are actively used in the wild.

The best defense against these types of attacks involves using authenticator apps, which feature temporary rotating codes instead of one-time passwords received via email or SMS. These applications are usually more secure and ensure that the user controls a second device to some extent.

Concerned about Credentials? We Can Help

IT Services monitors more than 14 billion leaked credentials distributed on the dark web and hundreds of millions leaked through infostealer malware.

Our platform sets up in 30 minutes and provides robust detection for leaked employee credentials across hundreds of forums, channels, and marketplaces.

Check out our free trial.

Sponsored and written by IT Services.

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Malware

AT&T Shells Out $13 Million in FCC Settlement for Shocking 2023 Data Breach

AT&T has paid a $1.3 million settlement to the Federal Communications Commission (FCC) following a 2023 data breach that exposed customers’ personal information. The breach resulted from unauthorized access to user accounts by AT&T’s third-party vendor, which sold customer information to third-party call centers.

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The AT&T logo is set against a vibrant background of pink and blue digital light patterns, symbolizing its resilience post-FCC settlement.

The Federal Communications Commission (FCC) has reached a $13 million settlement with AT&T to resolve a probe into whether the telecom giant failed to protect customer data after a vendor’s cloud environment was breached three years ago.

The FCC’s investigation also examined AT&T’s supply chain integrity and whether the telecom giant engaged in poor privacy and cybersecurity practices.

The massive data breach investigated by the FCC occurred in January 2023, when threat actors accessed customer data of roughly 9 million AT&T wireless accounts stored by a vendor contracted to generate personalized video content, including billing and marketing videos.

“Customer Proprietary Network Information from some wireless accounts was exposed, such as the number of lines on an account or wireless rate plan,” AT&T told us at the time.

“The information did not contain credit card information, Social Security Number, account passwords or other sensitive personal information. We are notifying affected customers.”

The CPNI data exposed in the January 2023 breach included customer first names, wireless account numbers, phone numbers, and email addresses.

Even though the vendor was required to destroy or return the data after the contract ended—years before the breach—it failed to do so. AT&T was found to have inadequately monitored the vendor’s compliance with their contractual obligations.

“Carriers must take additional precautions given their access to sensitive information, and we will remain vigilant in ensuring that’s the case no matter which provider a customer chooses.”

AT&T agrees to boost customer data protection

To settle the investigation, AT&T has also agreed to strengthen its data governance practices to protect its consumers’ sensitive data against similar vendor data breaches in the future.

The consent decree mandates AT&T to implement a comprehensive Information Security Program that includes broad customer data protection, improve its data inventory processes to track data shared with vendors, ensure that vendors follow retention and disposal rules for customer information (to limit the amount of customer data vulnerable to date breaches), and conduct annual compliance audits to assess AT&T’s compliance with these requirements.

“The Communications Act makes clear that carriers have a duty to protect the privacy and security of consumer data, and that responsibility takes on new meaning for digital age data breaches,” said FCC Chairwoman Jessica Rosenworcel.

“Carriers must take additional precautions given their access to sensitive information, and we will remain vigilant in ensuring that’s the case no matter which provider a customer chooses.”

Enforcement Bureau Chief Loyaan A. Egal also underscored the significance of the case, noting that “Communications service providers have an obligation to reduce the attack surface and entry points that threat actors seek to exploit in order to access sensitive customer data.”

“Protecting our customers’ data remains one of our top priorities. A vendor we previously used experienced a security incident last year that exposed data pertaining to some of our wireless customers,” an AT&T spokesperson told us after publishing time.

“Though our systems were not compromised in this incident, we’re making enhancements to how we manage customer information internally, as well as implementing new requirements on our vendors’ data management practices.

“Consistent with FCC requirements, we began notifying customers of this incident in March 2023. The data included information like the number of lines on an account. It did not contain credit card information, Social Security Numbers, account passwords or other sensitive personal information.”

In July 2024, AT&T warned of another massive data breach after threat actors stole the call logs for roughly 109 million customers (nearly all of its mobile customers) from an online database on the company’s Snowflake account between April 14 and April 25, 2024.

The exposed data contained phone numbers, call durations, communications metadata, and number of calls or texts. However, AT&T said the attackers couldn’t access the content of the calls or texts, customer names, or any other personal information like Social Security numbers or dates of birth.

In April, the company also notified 51 million former and current customers of a data breach linked to a massive amount of AT&T customer data leaked in March on the Breached hacking forum and previously offered for sale for $1 million in 2021.

Update September 17, 14:54 EDT: Added AT&T statement.

A Call to Arms for Data Security Enthusiasts

As we continue to witness breaches and vulnerabilities, it becomes increasingly essential for individuals and businesses to prioritize cybersecurity. We invite you to join us in our mission to empower users with the knowledge and tools they need to protect their data and privacy. Don’t hesitate to get in touch with us, and keep coming back to learn more about the ever-evolving landscape of cybersecurity.

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Malware

23andMe to Shell Out $30 Million in Astonishing Genetics Data Breach Settlement

23andMe has agreed to pay $30 million to settle a lawsuit over a 2020 data breach that exposed customers’ genetic information. Learn more about the settlement and how it will impact the biotechnology company’s future data security measures.

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Imagine receiving a package in the mail containing a small tube that holds the key to uncovering your ancestry, traits, and health predispositions. You trust the company to keep your most sensitive information, your DNA, safe and secure. But what happens when that trust is broken? In 2023, 23andMe, a leading DNA testing company, faced this very issue when a massive data breach exposed the personal information of 6.4 million customers.

Fast forward to today, and 23andMe has agreed to pay a whopping $30 million to settle a lawsuit resulting from the breach. The proposed class action settlement is currently awaiting judicial approval and includes cash payments for affected customers. While the company believes the settlement is fair, they also deny any wrongdoing and maintain that they properly protected their customers’ personal information.

Addressing Security Weaknesses

In addition to the financial settlement, 23andMe has agreed to strengthen its security protocols, such as adding protections against credential-stuffing attacks and requiring mandatory two-factor authentication for all users. The company also plans to conduct annual cybersecurity audits and create a comprehensive data breach incident response plan.

Furthermore, 23andMe will no longer retain personal data for inactive or deactivated accounts and will provide an updated Information Security Program to employees during annual training sessions. While these actions may help rebuild trust, it’s important for us to recognize that data breaches can happen to anyone – even trusted companies like 23andMe.

Understanding the Data Breach

So, how did the breach occur? In October 2023, 23andMe discovered unauthorized access to customer profiles resulting from compromised accounts. Hackers exploited credentials stolen from other breaches to access 23andMe accounts. In response, the company implemented measures to block similar incidents, such as requiring customers to reset passwords and enabling two-factor authentication by default.

However, the damage was already done. Starting in October, threat actors leaked data profiles belonging to 4.1 million individuals in the United Kingdom and 1 million Ashkenazi Jews on the unofficial 23andMe subreddit and hacking forums. In total, data for 6.9 million customers, including information on 6.4 million U.S. residents, was downloaded in the breach.

Moreover, the company confirmed that attackers stole health reports and raw genotype data during a five-month credential-stuffing attack that took place from April to September. As a result, multiple class-action lawsuits were filed against 23andMe, leading to the recent settlement.

A Call to Action for Cybersecurity Awareness

As we reflect on the 23andMe data breach, it’s crucial to recognize that we all play a role in safeguarding our personal information. By staying informed about cybersecurity best practices and understanding the risks involved in sharing sensitive data, we can better protect ourselves from potential threats.

At IT Services, we’re committed to helping you stay informed and secure. Keep coming back to learn more about cybersecurity, and don’t hesitate to contact us with any questions or concerns. Together, we can build a safer digital world for all.

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Malware

RansomHub Launches Daring Cyberattack on Kawasaki, Warns of Massive Data Leak

Kawasaki faces a cyberattack from RansomExx, a ransomware group that threatens to leak stolen data on the RansomHUB dark web portal. The company confirms unauthorized access to European and Japanese servers, and is taking measures to prevent further damage.

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A person in a green and black outfit rides a green Kawasaki Ninja ZX-7R motorcycle on a road surrounded by lush greenery, seeming unaware of the cyberattack that had occurred earlier at RansomHub.

Picture this: You’re going about your day, and suddenly, your entire business comes to a screeching halt. You’ve been hit by a cyberattack, and your critical data is now in the hands of cybercriminals. This nightmare scenario recently played out for Kawasaki Motors Europe, as the RansomHub ransomware gang targeted their EU headquarters and threatened to leak stolen data.

But Kawasaki didn’t take this lying down. They immediately jumped into action, working diligently to clean their systems of any “suspicious material,” such as malware. According to their announcement, they isolated their servers and initiated a strategic recovery plan. By working with external cybersecurity experts, they began checking each server one by one before reconnecting them to the corporate network. Their efforts are paying off, with 90% of their server infrastructure expected to be restored by the start of next week.

Now, you might be thinking, “That’s great for Kawasaki, but what does this have to do with me?” The answer is simple: cyberattacks can happen to anyone, and they’re becoming more prevalent and sophisticated every day. In fact, RansomHub alone has breached 210 victims from a wide range of critical U.S. infrastructure sectors since its launch in February, according to a joint advisory between the FBI, CISA, and the Department of Health and Human Services (HHS).

Don’t become a statistic: Learn from Kawasaki’s experience

Kawasaki’s story serves as a valuable lesson for all of us. When faced with a cyberattack, it’s crucial to act quickly and decisively, partnering with cybersecurity experts to mitigate the damage and protect your valuable data. But even better than reacting to an attack is preventing one from happening in the first place.

So, what can you do to safeguard your business and personal data from cybercriminals? Here are a few key steps:

  • Keep your software up to date. Regularly updating your software helps to patch any security vulnerabilities that cybercriminals could exploit.
  • Invest in strong security measures. This includes firewalls, antivirus software, and secure network connections, as well as employee training on cybersecurity best practices.
  • Regularly back up your data. Having a secure, up-to-date backup of your data can help you recover more quickly in the event of an attack.
  • Monitor for suspicious activity. Regularly review your network logs and other activity to identify any potential threats or breaches.

Let’s work together to keep your data safe

Here at IT Services, we understand the importance of keeping your data secure and are committed to helping you protect your business from cyberattacks. Our team of cybersecurity experts is available to guide you through the process of implementing robust security measures and ensuring your business is prepared to face any potential threats.

To learn more about how we can help you safeguard your business and personal data, get in touch with us today. And remember, the best defense against cyberattacks is a proactive approach to cybersecurity. So, don’t wait for disaster to strike—take action now to keep your data safe and secure.

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