Malware
CSC ServiceWorks Reveals Devastating Data Breach Following 2023 Cyberattack
CSC ServiceWorks has disclosed a data breach following a cyberattack in 2023. Learn about the incident, the compromised data, and the steps the company is taking to protect its customers. Stay informed and secure with this essential cybersecurity update.
Recently, CSC ServiceWorks, a leading provider of commercial laundry services and air vending solutions, disclosed a data breach that exposed the personal information of over 35,000 individuals. This happened during a cyberattack in 2023. As a company involved in IT Services, we want to take a moment to explain the situation and how it serves as a reminder of the importance of cybersecurity.
Discovering the Incident
On February 4, 2024, CSC ServiceWorks detected unusual activity on its network. They brought in external cybersecurity experts to investigate, who discovered that unknown attackers had accessed some of their computer systems. The company believes the threat actors had access to the compromised systems from September 23, 2023, to February 4, 2024.
After identifying the affected data, CSC ServiceWorks hired a data review company to determine what information was stored in the exposed files. They also took measures to secure their computer systems against future attacks and notified relevant law enforcement agencies of the incident.
Exposed Personal Information
Depending on the individual impacted, the types of personal information exposed in the data breach include a combination of:
- full name, date of birth, and contact information,
- government identification (e.g., Social Security or driver’s license number),
- financial information (e.g., bank account and routing number),
- health insurance information, and limited medical information,
- and, in some cases, their children’s personal information.
To help those affected, CSC ServiceWorks is providing a free Experian IdentityWorks membership to detect attempts to misuse the exposed personal information.
Addressing the Situation
CSC ServiceWorks’ Chief Financial Officer, Christopher E. Mack, stated that they hired third-party experts to address the situation, investigate the unauthorized activity, and further secure their systems to protect customers’ information. They are also providing more information on the incident and offering free credit monitoring.
After this news broke, CSC filed a breach notification with the Office of the Maine Attorney General, revealing that 35,340 individuals were affected.
Previous Vulnerabilities
In May, TechCrunch reported that CSC ServiceWorks apologized and thanked two security researchers for finding a vulnerability that allowed anyone to do their laundry for free after initially ignoring their requests to fix the security flaw. The company has over 150,000 clients in the United States, Canada, and Europe, with one million machines in use at various locations.
Why This Matters to You
Data breaches can happen to any organization, and it’s crucial to stay vigilant and prioritize cybersecurity. This incident serves as a reminder of the importance of investing in high-quality security measures and being proactive in identifying and addressing potential vulnerabilities.
As a company involved in IT Services, we want to help you protect your sensitive information and maintain your systems’ security. If you’re concerned about potential vulnerabilities or want to improve your organization’s cybersecurity posture, don’t hesitate to contact us. We’re here to help and look forward to working with you to ensure the safety and security of your digital assets.