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Massive Data Breach in October Impacts Entire Customer Support System: Protect Yourself Now

Okta, a leading identity management platform, suffered a data breach in October affecting all users of its customer support system. While no passwords or financial information were compromised, the attackers accessed usernames, email addresses, and Okta Support case details. Okta has implemented measures to prevent future breaches and is assisting affected customers.

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Okta Data Breach Affects All Customer Support System Users

Okta, a leading identity and access management provider, recently revealed that a data breach in its Help Center environment last month compromised information belonging to all customer support system users. The company initially reported a limited data breach, but further investigation showed that the scope was much larger.

The hackers managed to access additional reports and support cases containing contact information for all Okta certified users. This is a serious concern, as many of these exposed users are administrators, and 6% of them have not activated multi-factor authentication (MFA) defense against unauthorized login attempts.

What Was Stolen?

According to Okta, the stolen report included fields for full name, username, email, company name, user type, address, last password change/reset, role, phone number, mobile number, time zone, and SAML Federation ID. However, for 99.6% of the users listed in the report, only full names and email addresses were available. The company also assured that no credentials were exposed.

While names and emails might not seem like much, they are enough for threat actors to launch phishing or social engineering attacks. These tactics can help them obtain more details to prepare a more sophisticated attack.

Protecting Against Potential Attacks

To defend against such attacks, Okta recommends the following measures:

  1. Implement MFA for admin access, preferably using phishing-resistant methods like Okta Verify FastPass, FIDO2 WebAuthn, or PIV/CAC Smart Cards.
  2. Enable admin session binding to require re-authentication for admin sessions from new IP addresses.
  3. Set admin session timeouts to a maximum of 12 hours with a 15-minute idle time, as per NIST guidelines.
  4. Increase phishing awareness by staying vigilant against phishing attempts and reinforcing IT Help Desk verification processes, especially for high-risk actions.

A History of Attacks

Over the past two years, Okta has been a target of credential theft and social engineering attacks. In December 2021, hackers accessed source code from the company’s private GitHub repositories. In January 2022, hackers gained access to the laptop of an Okta support engineer with privileges to initiate password resets for customers. This incident impacted about 375 customers, representing 2.5% of the company’s client base.

The Lapsus$ extortion group claimed responsibility for the attack, leaking screenshots showing that they had “superuser/admin” access to Okta.com and could access customer data.

Take Action Now

As cybersecurity threats continue to evolve and become more sophisticated, it’s essential to stay informed and take proactive measures to protect your organization. Don’t wait until it’s too late. Contact us to learn more about how we can help you safeguard your digital assets and keep coming back for the latest updates on cybersecurity trends and best practices.

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Malware

Massive Ohio Lottery Ransomware Attack: Shocking Impact on Over 538,000 Individuals

The Ohio Lottery experienced a ransomware attack, compromising the personal information of over 538,000 individuals. The cybercriminals behind the attack demanded a ransom of 50 bitcoin, which the Lottery refused to pay. The affected data includes names, addresses, social security numbers, and birth dates of past winners and employees.

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Imagine waking up on Christmas Eve to find out that your personal information has been compromised in a cyberattack. That’s precisely what happened to over 538,000 individuals when the Ohio Lottery experienced a data breach on December 24, 2023.

In a filing with the Office of Maine’s Attorney General, it was revealed that the attackers gained access to names, Social Security numbers, and other personal identifiers. Thankfully, the Ohio Lottery assured that the gaming network was not affected by the incident.

Even though no evidence of fraud using the stolen information was found, the Ohio Lottery provided free credit monitoring and identity theft protection services to all potentially impacted individuals, just to be on the safe side.

DragonForce Ransomware Gang Claims Responsibility

While the Ohio Lottery didn’t disclose the nature of the incident, the DragonForce ransomware gang claimed responsibility for the attack a few days later. The group stated that they encrypted devices and stole documents belonging to both customers and employees of the Ohio Lottery.

On December 27, the ransomware group mentioned on their dark web leak site that they had stolen over 3 million records. After negotiations failed, the gang leaked four .bak archives and multiple CSV files on January 22, allegedly taken from the Ohio Lottery’s systems.

According to DragonForce, the 94 GB of leaked data contains 1.5 million records with Ohio Lottery clients’ names, Social Security numbers, and dates of birth.

DragonForce ransomware seems to be a relatively new operation, having exposed its first victim in December 2023. However, their tactics, negotiation style, and data leak site suggest that they are an experienced extortion group. With nearly four dozen victims listed on their leak site and law enforcement disrupting many ransomware operations recently, it’s possible that this group is a rebrand of a previously known gang.

DragonForce ransomware also claimed responsibility for a cyberattack that impacted Japanese probiotic beverage manufacturer Yakult’s IT systems in Australia and New Zealand in mid-December. Yakult disclosed the attack after the ransomware gang leaked what it claimed to be 95 GB of data stolen from the company’s compromised servers.

Don’t Let This Happen to You

Cyberattacks are becoming more and more sophisticated, and the stakes are higher than ever. With personal information at risk, it’s crucial to stay informed and take proactive steps to protect yourself and your data.

We’re here to help. Our IT Services can assist you in staying up-to-date with the latest cybersecurity threats, providing guidance on how to safeguard your information and helping you navigate the ever-changing digital landscape.

Contact us today to learn more about how we can help you stay secure in this increasingly interconnected world. And don’t forget to keep coming back for the latest cybersecurity news and updates.

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Malware

Dell Sounds Alarm on Massive Data Breach: 49 Million Customers Potentially Impacted

Dell has warned 49 million customers of a potential data breach as unauthorized individuals attempted to extract customer data from its network. The company has reset all affected users’ passwords and is urging them to stay vigilant for any suspicious activity.

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Did you know that Dell recently experienced a data breach? A threat actor claimed to have stolen information for approximately 49 million customers. As a result, Dell started sending out data breach notifications to customers, informing them that a Dell portal containing customer information related to purchases was breached.

Now, you might be wondering, what kind of information was accessed during this breach? Well, according to Dell, the following information was compromised:

  • Name
  • Physical address
  • Dell hardware and order information, including service tag, item description, date of order, and related warranty information

Fortunately, the stolen information does not include financial or payment information, email addresses, or telephone numbers. Dell is currently working with law enforcement and a third-party forensics firm to investigate the incident.

How did this happen?

As reported by Daily Dark Web, a threat actor named Menelik tried to sell a Dell database on the Breach Forums hacking forum on April 28th. The threat actor claimed to have stolen data from Dell for “49 million customers and other information systems purchased from Dell between 2017-2024.” While we haven’t been able to confirm if this is the same data that Dell disclosed, it matches the information listed in the data breach notification.

The post on Breach Forums has since been deleted, which could indicate that another threat actor purchased the database.

What does this mean for Dell customers?

Although Dell doesn’t believe there is significant risk to its customers given the type of information involved, the stolen information could potentially be used in targeted attacks against Dell customers. Without email addresses, threat actors might resort to targeting specific people with physical mailings containing phishing links or media (DVDs/thumb drives) to install malware on targets’ devices.

Think this sounds far-fetched? Well, similar attacks have happened in the past. For instance, tampered Ledger hardware wallets were physically mailed, which then stole cryptocurrency, or gifts with USB drives were sent that installed malware.

Since the database is no longer being sold, there’s a good chance a threat actor is trying to monetize it in some way through attacks. So, what can you do to protect yourself?

Stay vigilant and be cautious

Be wary of any physical mailings or emails you receive that claim to be from Dell, asking you to install software, change passwords, or perform some other potentially risky action. If you receive any suspicious communication, contact Dell directly to confirm its legitimacy.

Remember, knowledge is power, and staying informed about cybersecurity threats is essential to protecting yourself and your information. Don’t hesitate to contact us for more information and resources on cybersecurity, and keep coming back to learn more.

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Malware

800K Users Compromised: The Alarming 2023 MOVEit Cyberattack Unleashed

Learn how the University System of Georgia suffered a massive data breach in 2023, exposing the personal information of over 800,000 individuals. Discover the role of the Moveit attack and its impact on cybersecurity in the education sector. Stay informed on the latest data protection measures to keep your information safe.

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Image: Georgia Institute of Technology Tech Tower (RobRainer)

Imagine waking up one day to find out your personal information, including your Social Security number and bank account details, has been stolen by cybercriminals. This is what happened to 800,000 individuals when the University System of Georgia (USG) fell victim to the notorious Clop ransomware gang in 2023.

USG, a state government agency responsible for operating 26 public colleges and universities in Georgia, was among the first to be compromised in a massive worldwide data theft campaign conducted by the Clop gang. They exploited a zero-day vulnerability in the Progress Software MOVEit Secure File Transfer solution, impacting thousands of organizations around the globe.

How the breach unfolded

With the help of the FBI and CISA, USG eventually determined that sensitive files had been stolen from its systems. Almost a year later, they began notifying the impacted individuals, revealing that the cybercriminals accessed the following information:

  • Full or partial (last four digits) of Social Security Number
  • Date of Birth
  • Bank account number(s)
  • Federal income tax documents with Tax ID number

Considering the type of information exposed and the fact that the number of impacted individuals is larger than the number of students under USG, it’s likely that prior students, academic staff, contractors, and other personnel were also affected.

USG submitted a sample of the data breach notice to the Office of the Maine Attorney General, stating that the data breach impacts 800,000 people. Interestingly, the entry on Maine’s portal also lists driver’s license numbers or identification card numbers as exposed data types, although these are not mentioned in the notice.

What’s being done to help the victims?

To help those affected, USG is now offering 12 months of identity protection and fraud detection services through Experian. Impacted individuals have until July 31, 2024, to enroll in these services.

Unfortunately, the MOVEit attacks by Clop were one of the most successful and prolific extortion operations in recent history. Over a year after the attacks took place, organizations are still discovering, confirming, and disclosing breaches, extending the aftermath of the cyber-attacks.

Emsisoft’s dedicated counter of MOVEit victims lists 2,771 impacted organizations and nearly 95 million individuals whose personal data now resides in Clop’s servers. Some of that data was published on Clop’s extortion portal on the dark web, some were sold to other cybercrime groups, and some remain to be monetized in the future.

What can you do to protect yourself?

This data breach serves as a stark reminder of the importance of cybersecurity and vigilance in our increasingly digital world. Organizations and individuals must prioritize cybersecurity measures, such as using strong, unique passwords, enabling multi-factor authentication, and regularly updating software and systems.

For more information on how to protect yourself and your organization from cyber threats, don’t hesitate to contact us. Our team at IT Services is dedicated to helping you stay safe in this ever-evolving digital landscape. Keep checking back for more insights and advice on cybersecurity!

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